Shipping and Returns


60 Days Returns Policy (Change of Heart) offer a 60 day returns guarantee. If for any reason you are unhappy with your product you may return it to us in its original condition, unopened and seals unbroken within 60 days of the date that you received the item and we will process a full refund of the price you paid for the item less carriage costs if applicable. We can only accept the return of opened items if they are faulty.

Please note that a 20% restocking charge and carriage costs will apply to returns that show signs of use, are not in their original packaging and are not damaged or faulty.

Faulty Goods

If goods are faulty and rejected within a reasonable time, you are entitled to a full refund or replacement. For large items that are too bulky to send by Royal Mail such as guitars, keyboards, pianos, drums etc. will collect the goods for you at no cost to yourself. Smaller items must be posted back and the cost of postage will be refunded to you. Once the returned goods have been inspected then we will process a refund immediately. We are unable to exchange items that are not damaged, or faulty. recommend using an insured courier or postage service if you are returning goods yourself. will not accept responsibility for goods until they have been received, checked and signed for.

Damaged on Delivery and Missing Goods

All goods should be checked by you on delivery. Any claims for damaged or missing items cannot be accepted unless notification is received by us in writing within 3 working days commencing the day the item is delivered. If you notice any damage to the box when receiving your item from the couriers, please refuse the delivery or check its contents thoroughly.

In the unlikely event of goods being damaged upon arrival by our couriers, please REJECT the delivery and inform at your earliest convenience. We will then endeavour to resolve the problem as soon as possible.

If goods are bought in any of our retail shops (i.e. not on the telephone or on our website) and are found to be faulty then the goods will need to be brought back in person to the branch it was bought from for a refund or exchange (with exception to digital pianos, acoustic pianos and &sq&on-site&sq& warranty products). We will not accept the return of any goods if this procedure is not followed.

Deliveries use reputable courier companies to deliver their products.

If an item is in stock with us, we can usually deliver this to you the following working day.

If you are unsure about when an item will be delivered, please call the sales team on 0800 612 7637, or send an email to NB: Deliveries will be made between the hours of 9.00am and 5.30pm (Monday to Friday). If you prefer to upgrade to a premium service, i.e. before 9.00am, 10.30am, or 12.00 noon, or wish to have a Weekend delivery, please contact us for the relevant cost. Delivery of heavy items are made to ground level ONLY. However, we can arrange delivery upstairs or steps (at extra cost) upon request.

Delivery Charges

Each item has its own delivery charge which can be found when adding the item to your shopping basket.

Passing of Risk

When goods are delivered, the risk passes to the customer once the goods have been signed for with exception of when goods are faulty, damaged or covered under the product warranty.


You shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within a reasonable time after their receipt you notify us in writing that the goods are rejected. (This does not however affect your statutory rights). If no such action has been taken, shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any rejection at a later date.

Delivery Schedule

Delivery Date: Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 14 days. Any products not available at the time of your order will be sent to you as soon as possible when received from the supplier. cannot be held responsible for delays in the delivery caused by us, or by any other third party. If delivery is not within the agreed time we will, with your agreement, arrange another date for delivery. If we cannot agree another date for delivery, we will offer you a full refund.

Customer Service

As strive to offer their customers the best deals, service and after care, we are constantly looking for ways in which to further improve our service to you. If you have any suggestions, please do not hesitate to contact us.

Thanks again for using as your supplier of quality musical products.