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Frequently Asked Questions

Orders | Returns & Exchanges | Warranty | Deliveries | Assembly | Security | Contact



Orders
 
  What types of payment do we accept?
  Visa, Mastercard, UK Maestro, Solo, Cheque, Cash, Bank Transfer.
 
  How do I know if it is safe to use my credit card or debit card?
  All payments online, through this website are secured by using 128 bit encryption. This is the most secure method of encrypting data making your details totally secure.
 
  Are international orders accepted?
  Soundsmusical.com ship to most off-shore islands and European countries. Please read our Shipping information listed our Terms and Conditions for more information.
 
  What happens if a product I want is out of stock?
  We will notify you if delivery will be outside of the normal 14 day service.
 
   
   
 
  I pay tax on my order?
  All product prices displayed on this site are inclusive of UK VAT and payable by you.
 
 

Will I get a receipt for my order? When does this arrive?
You will normally get an email straight away confirming your purchase.

Can I make changes to my order after it is placed?
Yes this is possible, please contact us by email to do so.

Do I have to create an account with you to be able to place an order?
You do not have to create an account to place an order, but to take full advantage of our special offers we would advise you to do so.

Get In Contact

How do I get in contact with you?
Please email us: admin@soundsmusical.com, or call  020 83677531

Returns and Exchanges

What if I need to return a product?
Goods must be unused and in perfect re-saleable condition (including product packaging, instructions etc) and with no seals broken. Failure to do this will regrettably prevent you from returning the goods for a refund. The customer pays for all freight charges and due care and attention will need to be applied to avoid the goods being damaged in transit.

What is the returns policy?
If you have received goods but wish to return them due to a change of heart, you are entitled to a 60 days "cooling off period" from the date of receipt. The customer must pay for all freight charges.

What if I am not completely satisfied with my product?
Please contact our sales team immediately or our customer service department.

Are there any products which are not returnable?
Reeds, mouthpieces for all woodwind instruments, for health and safety reasons.

What is your exchanges policy?
If purchases have not been opened, customers have a 60 day period in which purchased items can be returned (at the customers expense).

Security

 What does the padlock sign mean?
It&sq&s a symbol of safety ensuring that your credit card details (for example) are safe.

Warranty

How long is the warranty on my product?
The length of warranty on your product will depend on the make of that product. Please contact the sales department to find out this information

Can I get an extended warranty?
This is possible. Please contact the manufacturer directly to do this.

What is an &sq&on-site&sq& warranty?
This means that we will visit your home to undertake any repairs.

What type of warranty do Roland digital pianos and Roland keyboards have and how long is it for?
All Roland digital pianos and keyboards come with a 3 year &sq&on-site&sq& manufacturer&sq&s warranty. This warranty covers any mechanical or electrical failure within 3 years.

Assembly

Is assembly incorporated in the overall price?
No this is an additional extra. Please contact a member of the sales team to find out about a price. It depends on your location for delivery.

Are the Classenti digital pianos easy to assemble?
The Classenti digital pianos come with assembly instructions and are not difficult to put together. The stand is fixed together with a few screws and the keyboard section is then lifted on to the stand and fixed on by a few more screws.

Will I need to do anything to the piano when it has been assembled or will it need any special testing?
Once you have assembled the piano all you need to do is switch it on and play away! No testing or electrical knowledge is necessary.

Can I get assembly included in the complete price?
This will be at the descretion of the manager please call the sales staff to confirm.


Deliveries

Are morning or evening deliveries negotiable?
It is possible to put the delivery on for a morning or afternoon, however this is not always possible. Paying a surcharge will however make the deliveries possible for a certain time.

Who can I expect to be delivering my product?
Courier companies such as TNT, DHL, or Fedex.

How will my order be delivered?
Flat packed to your front door.

Can I have a different delivery address to the invoice?
Yes, once our payment and secrurity checks have been approved customers may designate a delivery address of their choice.